Apps
App Support
Having trouble with one of our apps? Try the quick fixes below, then send us a message. We reply within one business day.
Quick fixes
01
Update the app
Open the App Store or Google Play and check for a newer version. Most reported issues are already fixed in the latest release.
02
Restart the app
Fully close the app and reopen it. On iOS, swipe up from the bottom and flick the app away. On Android, use the recent apps view.
03
Check permissions
If a feature like the camera or location is not working, confirm the app has permission in your device Settings.
04
Reinstall
Deleting and reinstalling the app resolves most persistent problems. Sign back in afterward if the app uses an account.
Contact support
Tell us which app you are using and what happened. Screenshots help, so feel free to mention what you saw on screen.
Message sent!
We'll get back to you within one business day.
Common questions
How do I delete my account or data?
If the app has an account, you can delete it from the app settings. For anything else, use the form below and choose "Data or privacy request." We will confirm once it is done.
How do I request a refund?
Purchases are processed by Apple or Google, so refunds go through them. On iOS, visit reportaproblem.apple.com. On Android, open Google Play, go to Order History, and select the purchase.
Can I request a feature?
Yes. Send it through the form with "Feature request" as the topic. We read every one.
Read how we handle your information in our Privacy Policy.